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Terms of Service
Big Lick Boomerang's terms of service are designed to ensure the highest level of service in all that we do. Call us to learn more about our services.
We do our best to be prompt and punctual. Please take advantage of our online booking to ensure a precise pick up time and let us know immediately if your plans change so we can do our best to accommodate them. Due to the nature of our business, you may have a slight wait time and will be notified as such at the time of booking. Those who have scheduled ahead will take priority.
If you are booking for a large group of individuals for events such as weddings, conferences, concerts, or major events, please book ahead of time to ensure we are well staffed and you are not waiting. Long distance bookings out of the Roanoke Valley must be booked ahead of time and are on a per booking basis. For consistency, all routes will be mapped using Google and will be chosen based on the shortest travel time, in the interest of providing faster service and better availability of drivers to our clients.
Please be courteous when canceling so we are able to staff accordingly to keep our rates affordable and wait times short.
No shows will be flagged in our system for future reference. Our time is valuable and no shows and delays greatly affect the level of service we are able to provide to you, our client. Any lost time can delay consecutive pick up times. If you need to cancel or are running behind please call us and let us know or you may be billed accordingly.
Please be aware we are not a taxi service. At no point will our drivers allow you in their vehicles. You will and must be transported in your own personal vehicle.
Terms Of Service
Although it is your right, we request that no firearms or weapons be on your person or in your vehicle while using our service. Physical or verbal abuse will not be tolerated on any level. We request that you not smoke while our driver is in your vehicle. We ask that you be courteous to our drivers and treat them with respect. In the event you become ill, our driver will stop a moment but please keep in mind the ride must go on. Please drink responsibly. If you are intoxicated while using our service and lose consciousness, are vomiting, or are unable to make your way into your residence independently, we reserve the right to call your emergency contact information if deemed necessary or 911 if required in the best interest of your health. We are not responsible for any fees or bills you may incur from this action.
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